What we collect
In order to provide a service to you as a client, we collect personal details from you. These details may include names, addresses, telephone numbers, email addresses and any other information required by us to provide you with relevant services.
How we collect data
Generally, we collect personal data directly from you. For example, we collect personal data when you:
- deal with us in person, by telephone, letter, email or via our website;
- fill out and submit a registration form to register on our website;
- submit any other information in connection with your enquiry related to our services;
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To provide targeted and effective equine rehabilitation services to you.
- For internal record keeping.
- To answer your enquiries or questions.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided but only if you have consented to this.
- We may use the information to customise the website according to your interests.
How long do we keep information?
We retain your information for no longer than is necessary for the purpose for which it was used. Equine Tendon will appropriately dispose of your personal data when it is no longer required or if you ask to be removed from our systems so that it is protected from unauthorised use or disclosure.
A maximum of 24 months after the date on which equinetendon.com last provides services to you all personal information related to you is safely and securely destroyed. We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed.
We may share an individual’s information with third parties for the processing and storage of certain personal information. For example:
– All information may be processed and stored with cloud service providers;
– All payment information shall be provided to and processed by a payment gateway.
You may be permitted to link your account with a third party to our services to enable certain functionality, which allows us to obtain information as applicable under your account settings.
The information we may obtain from those services often depends on your settings or their privacy policies. We recommend that you read any third-party privacy policies before entering any personal information.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and to help protect your personal information from unauthorised access, use, or disclosure. Only authorised employees have access to the information you provide us. While Equine Tendon takes all due care in ensuring the privacy and integrity of the information that you provide, we recognise that no data transmission over the Internet can be guaranteed to be 100% secure. The possibility exists that this information could be unlawfully observed by a third party while in transit over the Internet or while stored on equinetendon.com systems. Equine Tendon accepts no liability should this occur.
We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s data to in accordance with this policy or any applicable laws). The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Equine Tendon does not store any financial details of clients. Instead, we use the secure payment providers Stripe.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org or by clicking Unsubscribe at the end of our emails.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting but only if you tell us that you wish this to happen.
You have the right to ask in writing for a copy of the information we hold about you and to correct any inaccuracies in your information. If you would like a copy of the information held about you or if you believe that any information we are holding on you is incorrect or incomplete, please write to us at the address below. We will promptly correct any information found to be incorrect.
Like most web sites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our web site. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or rendered anonymous, browser types and other anonymous statistical data involving the use of our web site.
Changes to this policy